WORK PROGRAM
Operating a Successful COMMUNITY Shuttle Program
December 5, 2019
The Boston Region Metropolitan Planning Organization (MPO) votes to approve this work program.
Boston Region MPO Planning Studies and Technical Analyses
Boston Region MPO
Principal: Katie Stetner
Manager: Andrew Clark
MPO Planning and §5303 Contract #108217
Schedule and budget details are shown in Exhibits 1 and 2, respectively.
The Boston Region MPO elected to fund this study with its federally allocated metropolitan planning funds during federal fiscal year (FFY) 2020. The work completed through this study will address the following goal area(s) established in the MPO’s Long-Range Transportation Plan: capacity management and mobility, clean air and clean communities, transportation equity, economic vitality.
Stakeholders in the Boston region have expressed a desire to better understand how to operate shuttle and other nontraditional transit programs successfully. There is demand for both first- and last-mile and workforce transportation solutions, but there are relatively few examples of programs that have proven successful at both meeting that demand and maintaining fiscal sustainability. The goal of this study is to develop a guidebook for operating a successful shuttle program in the MPO region that will inform agencies and organizations who are interested in starting such a program. The guidebook will also provide a framework for MPO staff to use when responding to requests from agencies and organizations seeking analysis and planning assistance for shuttle programs.
MPO staff will review existing successful, sustainable, and well-regarded shuttle programs in the MPO region and elsewhere to understand their development, operations, and financing, and the factors behind their success. Based on the findings of this review, MPO staff will produce a guidebook for developing, operating, and maintaining a successful shuttle program in the MPO region.
The objectives of this study are as follows:
The work will be completed according to the following tasks:
MPO staff will identify and review existing shuttle programs in the Boston region and examine the factors that lead to the success of such programs. Success in this context can likely be defined in a number of ways. Common industry metrics include costs per rider and costs per service hour. Success can also be measured by progress towards certain goals, such as reducing environmental impacts or improving the equity and accessibility of the transportation network. During the review of shuttle programs, staff will explore how success is defined and measured for each program.
The factors that lead to a successful community shuttle program may include
MPO staff will interview staff or other officials involved with these programs to learn more about their successes and challenges. Staff will also identify and review examples of successful community shuttle programs outside of the Boston region, and evaluate whether there are factors to the success of those programs that may be applicable or replicable in the Boston region.
Staff will present the findings of this review to the MPO board and seek guidance as to which measures of success are most meaningful to the region. Such guidance would help narrow the focus of the guidebook.
Presentation to the MPO board
Staff will produce a guidebook about best practices to inform agencies and organizations in the region that are interested in starting shuttle programs. The guidebook will cover areas that include defining program goals and evaluation metrics, operations, strategies for obtaining and maintaining financial support, and coordination with existing transit systems and the region’s transportation network as a whole. The guidebook will also highlight the planning and operational strategies that are most relevant to the Boston region.
Operating a Successful Shuttle Program Guidebook
Staff will present the findings of the study and the guidebook to the Boston Region MPO board.
Task |
Month | |||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
1.
Review existing shuttle programs |
From Month 1, Week 1 to Month 6, Week 4.
Deliverable
A
Delivered by Month 6, Week 4.
|
|||||||||
2.
Develop a guidebook |
From Month 5, Week 1 to Month 9, Week 4.
Deliverable
B
Delivered by Month 9, Week 4.
|
|||||||||
3.
Present findings to the Boston Region MPO |
From Month 10, Week 1 to Month 10, Week 4.
Deliverable
C
Delivered by Month 10, Week 4.
|
Task |
Person-Weeks | Direct Salary |
Overhead (102.11%) |
Total Cost |
|||
---|---|---|---|---|---|---|---|
M-1 | P-5 | P-2 | Total | ||||
1.
Review existing shuttle programs
|
0.8 | 0.2 | 6.0 | 7.0 | $8,577 | $8,758 | $17,336 |
2.
Develop a guidebook
|
2.2 | 2.8 | 3.0 | 8.0 | $13,062 | $13,337 | $26,399 |
3.
Present findings to the Boston Region MPO
|
0.8 | 0.2 | 1.1 | 2.1 | $3,100 | $3,165 | $6,265 |
Total
|
3.8 | 3.2 | 10.1 | 17.1 | $24,739 | $25,261 | $50,000 |